FSTEC 2025 Restaurant Technology Guide

ASSOCIATION PARTNER

2025 Restaurant Technology Guide

1 | FSTEC 2025 Connect with over 200 restaurant tech companies

Get insights from industry thought leaders

Find ideal partners across all areas of your business

4 TRENDS & INSIGHTS 8 POINT-OF-SALE SYSTEMS 13 PAYMENTS 16 CUSTOMER EXPERIENCE 22 BACK OF HOUSE TECHNOLOGY 34 LOYALTY & MARKETING 40 ONLINE ORDERING 44 DATA & CYBERSECURITY CONTENTS

Your Guide to Restaurant Innovation The right technology can mean the difference between thriving and merely surviving, and making informed decisions has never been more critical. With 88% of restaurant operators saying they plan to invest in new technology this year, according to Nation’s Restau- rant News and Restaurant Business research, the ability to navigate a sea of potential partners will be key to success. Yet the landscape has never been more crowded and fast-moving. How can restaurant operators make the right moves for their organizations? Enter the 2025 FSTEC Restaurant Technology Guide , your go-to resource for navigating the complex landscape of foodservice technology solutions and connecting with the partners that will shape the future of your business. Whether you’re a tech-savvy enterprise operation with a robust tech network or an emerging concept ready to level up, this guide is for you. Connect with nearly 200 potential partners, and get benchmarking data and candid insights from industry thought leaders to prepare your business for what’s next. The future of restaurant technology is here. Are you ready?

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INDUSTRY INSIGHTS N ation’s Restaurant News and Restaurant Business reached out to a handful of restaurant technology thought leaders during the creation of this guide, to share real-world context on how the tech landscape is evolv- ing—and what restaurant operators need to know as they build their strategies. You’ll find their insights throughout the guide.

One platform to power every shift, screen and site. From the front counter to the back office, Genius (formerly Xenial) connects your entire operation to help you move faster, serve smarter and scale confidently. ✓ Front of house Point of sale, digital menu boards, self-order kiosks, mobile app, online ordering, loyalty ✓ Drive-thru Multi-lane system, digital signage, loop detectors, headsets, cameras ✓ Kitchen Kitchen management and order routing ✓ Back of house Back office management, inventory, scheduling, reporting Powering every part of your restaurant enterprise Delivering unforgettable service worldwide. That’s Genius. globalpayments.com/genius

2025 RESTAURANT TECHNOLOGY GUIDE CONTRIBUTORS Jodie Boyce Teriyaki Madness Angela Diffly The Coca-Cola Company

Jimmy Frischling Branded Hospitality

Juan George 858 Partners Josh Gurley The Coca-Cola Company Rob Grimes

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International Food and Beverage Technology Association (IFBTA) Bindi Menon Captain D’s Kelsey Regier Scooter’s Coffee Michael “Schatzy” Schatzberg Branded Hospitality Lauren Selman International Food and Beverage Technology Association (IFBTA)

A Changing Landscape: Joanna Fantozzi, senior editor for Nation’s Restaurant News on how increased deal making in the tech space may impact operators’ strategies.

Scott Schere Jersey Mike’s

Deborah Weinswig Coresight Research Julie Wade Taziki’s

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Navigating the Tech Jungle: Joe Guszkowski, senior editor for Res- taurant Business, on how restaurant operators are seeking clarity in a crowded market.

©2025 Global Payments Inc. All rights reserved. Genius is a trademark of Global Payments Inc. All trademarks contained herein are the sole and exclusive property of their respective owners.. M6.5400-D01

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Let’s Simplify Cloud Communications Every Location. One Provider. The Perfect Solution.

POINT-OF-SALE SYSTEMS

T he POS system is the workhorse of any res- taurant technology stack, and increasingly its importance is felt not just for enabling most transactions but also for recording and stor- ing the most important sets of data operators use for setting strategy. Because it’s often the central hub of many restaurants’ technology architecture, the keys to upgrading any POS are the breadth and depth of integrations they have with other solutions for loyalty and marketing programs, expediting orders in the kitchen, or managing sales coming from a growing number of digital-ordering platforms. Also in this section, find solutions from payments specialists designed to help further re- duce friction from the process. Surveys by Nation’s Restaurant News and Res- taurant Business found relatively high levels of satisfaction with the POS systems—more than 3 in 4 operators are either “somewhat satisfied” or “very satisfied”—yet its critical role in the business makes it a perennial target for future investment. In fact, 4 in 10 operators in the 2025 Restaurant Technology Outlook survey from Nation’s Restaurant News and Restaurant Business said they were likely to invest in their POS capabilities in the coming year. That number was even higher among quick-service respondents, where seamless, speedy transactions are critical. While wholesale POS system overhauls are mas- sive undertakings that happen rather infrequent- ly, it’s clear that operators are seeking greater functionality, integration and data management capabilities as they ramp up the volume of trans- actions from every channel.

One-vendor simplicity. 100% uptime. Satisfaction guaranteed. That’s the Fusion advantage.

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Reliable Connections for Online Ordering & POS Power Support online ordering, kiosks, and remote sites with high-speed internet, built-in security, and broadband failover. Managed WiFi for Better Customer Service Speed up ordering, enable contactless checkout, and deliver reliable WiFi for staff and guests—all with fully managed connectivity for one less item on your plate. Phone Systems for Call Routing & Promotion Enhance the guest experience with smart call routing, and managed IP phones—built for fast-paced, high- volume environments. Unified Communications for Easy Collaboration Train teams faster, streamline curbside pickup, and keep staff connected with unified communications and collaboration tools.

4 in 10 surveyed chain operators plan to invest in or upgrade point-of-sale systems in the coming 12 months

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I rely on Fusion Connect for their expertise in telecom and call center but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer. Phil Dixon Director of IT | Alicart

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38 %

42 %

80 %

of operators said they plan to expand digital ordering channels this year

say their POS system is the primary place where they store customer data

of operators say their POS is integrated with their loyalty programs

Source: Nation’s Restaurant News and Restaurant Business research

Improve your customer experience while streamlining business operations.

Get the Details

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POINT-OF-SALE SYSTEMS

Follow the data: Rob Grimes, founder and CEO of the IFBTA, shares how data usage must be at the heart of any major tech decisions for restaurants. Don’t add new systems without considering how they feed the next element of the tech stack, he says.

At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work “better together.” This uni- fied approach, fueled by over 40 years of ex - perience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we’re not just creating technology; we’re crafting a future where operations are streamlined, experiences are enhanced, and every inter - action is an opportunity for growth. Find us at FSTEC: Booth A-121

Meet Genius by Global Payments, the full stack, end-to-end platform serving enterprise restaurant, food service and entertainment venues. The solution is designed to help increase average ticket sizes and power faster orders. From the drive-thru and POS to back office and kitchen management and Como loyalty, Genius delivers unforgettable service worldwide. Find us at FSTEC: Booth H-262

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe. Find us at FSTEC: Booth F-239

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POS Systems Embrace Payments: Juan George, co-founder of 858 Partners, sees a second wave of innovation in POS systems happening now, in which payment capabilities are increasingly baked into this crucial part of a restaurant tech stack to create cost efficiencies.

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StickyPOS labels are the only self-cleaning label solution that cleans the printhead and ensures no residual glue is left behind in printers allowing for maximum printer up- times, order speed and accuracy. StickyPOS liner-less labels stick – and re-stick – to the widest variety of packaging no matter the surface and without using excess adhesive. Labels are food packaging safe, silicone-free, BPA and BPS free and come in multiple widths and glue patterns. With over 45 billion labels sold, StickyPOS has a 99.99% quality rating. StickyPOS labels are manufac- tured 100% in-house in the USA for quality, availability and inventory control. Find us at FSTEC: Booth #139

Qu is evolving restaurant POS to create a truly connected restaurant experience for guests and operators alike. With the industry’s first unified commerce platform, Qu’s modern products connect the ordering, operations, and guest engagement functions, delivering the real-time data needed to drive loyal, repeat guests. Fo- cused on enterprise quick-service and fast-casu- al chains, Qu’s mission is to infuse speed, agility, and innovation into restaurant chains, enabling operators to seize new opportunities and im- prove profit margins, one order at a time. Based in Arlington, VA, Qu is backed by leading restau- rant entrepreneurs and investors including Cota Capital, Enlightened Hospitality Investments (EHI), Bobby Cox Companies, and NRD Capital. In 2024, Qu ranked #176 on Deloitte’s Fast 500 Technology List for North America. Find us at FSTEC: Booth K-427

Altametrics is a leading provider of enter- prise-grade back-office software solutions designed specifically for the restaurant and hospitality industry. Offering tools for labor management, inventory control, accounting, and payroll, Altametrics empowers restau- rant operators to drive profitability, reduce costs, and maximize efficiency. Trusted by major global brands and multi-unit operators, the platform simplifies complex operations through automation, real-time data insights, and mobile accessibility. With a focus on scalability and ease of use, Alta- metrics helps businesses of all sizes—from single locations to large franchises—stream- line workflows, enhance decision-making, and achieve sustainable growth in an increasingly competitive market. Find us at FSTEC: Booth M-351

The Digital Restaurant is Here to Stay: Angela Diffly, director of restaurant digital and technol - ogy capabilities at The Coca-Cola Company, notes how most transactions at the largest foodservice brands now come from online ordering and digit- al channels, which won’t slow down any time soon.

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POINT-OF-SALE SYSTEMS

With Square powering your restaurant, stay in the flow of hospitality by con - necting your favorite business tools. Get everything you need to turn diners into regulars, support your staff, and put profit in your pocket. Start with what you need today, and adjust as you grow. Find us at FSTEC: Booth #C-145

Toast Enterprise Solutions is a cloud-based, all-in-one platform purpose-built for restaurant chains to run their business across point of sale, payments, operations, digital ordering and delivery, marketing and loyalty, labor management and more across multiple locations. Toast helps restau- rants streamline operations, increase revenue, and deliver amazing guest experiences. Find us at FSTEC: Booth #208

Iconex creates traditional linered and linerless label solutions that meet a company’s specific needs. The most well-known global brands trust us to enable millions of transactions daily, saving time and labor while reducing error and waste. The industries we proudly serve include retail, grocery, pharmacy, hospitality, food and bever- age, banks and credit unions, manufac- turing, distribution and logistics, and transportation. Find us at FSTEC: Booth #115

Panasonic Connect is a B2B company offering device hardware, software, and professional services for the connected enterprise. Our diverse portfolio of solutions includes rugged devices, industrial equipment, and digital content tools, catering to the public sector, federal government, edu- cation, immersive entertainment, food services and manufacturing industries. It is our role to listen to our customers and work closely with our community of partners, innovators and integrators to provide the right technologies to address our customers’ needs. Find us at FSTEC: Booth #443

Tabit is a MobileFirst POS with cloud- based solutions to help restaurants transform their businesses to be fully mobile, more efficient, and more profitable while increasing customer satisfaction. Tabit’s enterprise proven centralized control allows businesses to be managed from one location. It is built for scale with nimble product development to support large multi-lo- cation business. Tabit customers have an average of 8-15% increase in spend per customer, 12-15 minute decrease in table turn time at peak time, 20% decrease in number of servers needed per shift, with an increase in tips, and an 80% decrease in server mistakes. Find us at FSTEC: Booth #233

HungerRush is a leading provider of integrated restau- rant technology solutions, serving restaurants of all sizes and cuisines – from small businesses to large multi-location brands. The flagship POS Platform is a comprehensive cloud-based restaurant management system tailored to quick-service, fast-casual restau- rants, that seamlessly integrates digital ordering, delivery, customer engagement, kitchen operations, reporting and management processes, marketing, and payment processing. The Menufy All-in-One Online Ordering Platform offers a comprehensive solution that integrates online ordering, search opti- mization, reputation management, loyalty, marketing, and delivery for restaurants of all sizes, formats, and cuisines. HungerRush provides flexible software and true business partnership to empower restaurant operators with a deeper understanding of guests, greater control over operations, and the tools to grow their business. Find us at FSTEC: Booth #305

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Oracle Restaurants helps ambitious food and beverage providers transact in new ways, place their guests at the center of every business decision, and deliver exceptional dining experiences. Powered by Oracle Simphony Cloud, an open and extensible digital transaction platform for unified restaurant com - merce, our solutions enable operators to inform and automate operations, streamline payments, and personalize both staff and guest interactions. From quick-service to fine dining, restaurants around the world trust Oracle to drive efficiency, scale seamlessly, and inno - vate for the future. Find us at FSTEC: Booth B-127

Retail Data Systems delivers complete restaurant technology solutions with both nationwide coverage and local, in-person support. We specialize in helping multi-unit and franchise restau- rants streamline operations with reli- able POS systems, self-service kiosks, kitchen displays, secure payments, and back-office tools. With over 30 offices across the U.S. and 75+ years of industry experience, our team ensures consistent performance and responsive service across all your locations— backed by 24/7/365 support. Find us at FSTEC: Booth #510

A long-time hardware provider of award-winning POS terminals, Posiflex has grown exponentially to provide not only full-service POS stations, but also versatile self-service kiosks, state-of- the-art mobile tablets, and scalable embedded PC solutions. Offering full-service, self-service, mobile POS and internal service components, Po- siflex is your dependable, resourceful all-points-of-service hardware provider. www.PosiflexUSA.com Find us at FSTEC: Booth #321

Meet TRAY – the go-to enterprise POS system that’s changing the game for hospitality! Our cloud-based platform helps businesses streamline opera- tions, boost revenue, and elevate the guest experience. Whether you’re running a full-service restaurant, a quick-service spot, or a family enter- tainment center, TRAY’s advanced sys - tem adapts to fit your needs including running on your old POS hardware. Find us at FSTEC: Booth #403

With 45+ years of expertise and a 240,000 sq ft warehouse of new and refurbished inventory, we deliver agile, scalable, future-ready solutions—from POS to self-checkout, networking and more. Our end-to-end services span project management, rapid deploy - ment, asset lifecycle management, and tech refresh. Whether optimizing fric- tionless checkout or elevating customer experiences, IW helps hospitality chains move faster, turn tables quicker, and elevate operational excellence. Find us at FSTEC: Booth #438

As the world’s largest technology company, HP creates technology that inspires ambitious and meaningful progress, enabling more seamless restaurant operations for your cus- tomers and staff. HP brings together a portfolio that spans mobility, printing, hardware, software, services, and IT infrastructure that enable you to empower your employees and better serve your customers, both on-the-go and in-store shopping. HP is a member of The Association for Retail Technology Standards (ARTS). Find us at FSTEC: Booth #628

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POINT-OF-SALE SYSTEMS

POINT-OF-SALE & PAYMENTS

Retail Technology Group is a leader in the Point of Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer’s needs. Our goal is to provide clients a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolv- ing within our industry. Backed by a staff of experienced professionals who have worked as a team for 20+ years, Find us at FSTEC: Booth #159

CBS NorthStar is a modern restaurant technology platform built by hospitality operators who understand the pace, pressure, and complexity of the indus - try. Our solutions give restaurants total control over how they run, from POS, kiosk, and mobile ordering to QR codes and online. With open integrations, real-time data, and full payment free- dom, NorthStar empowers high-vol- ume, multi-unit brands to move faster, serve smarter, and grow stronger. Backed by unmatched support and an operator-first mindset, we’re not just another solution; we’re the platform that fits you. #findyourNorthStar

Toshiba Global Commerce Solutions em- powers retail to thrive and prosper through a dynamic ecosystem of smarter, more agile solutions and services that enable retailers to resiliently evolve with generations of consumers and adapt to market conditions. Supported by a global organization of devot- ed employees and partners, retailers gain more visibility and control over operations while enjoying the flexibility to build, scale, and transform retail experiences that antic - ipate and fulfill consumers’ ever-changing needs. Visit commerce.toshiba.com to learn more. Toshiba Global Commerce Solutions is a wholly owned subsidiary of Toshiba Tec Corporation, which is traded on the Tokyo Stock Exchange. Find us at FSTEC: Booth #444

With increasing IT challenges, Level 10 recognizes restaurants need less partners to do more. By project managing our services, we act as an extension of your IT team throughout your technology deployments, store openings/closing/remodels, store support work, and depot maintenance pro- grams. We create solutions by strategically bundling merchants’ needs for: Hardware Procurement • Key Injection • Centralized Staging, Configuration, and Kitting • Onsite Installations/Moves Adds Changes (MACs) • Help Desk Services • Repair and Warranty Entitlement • Custom Product Development. Whatever your next IT project may be, Level 10 can help you reduce risk, save time and money, and do more with less partners. Find us at FSTEC: Booth #741

Payments Technology: The seamless acceptance and processing of customer payment is an essential part of the frictionless experience restaurant cus- tomers expect today. Specialized payment processors and fintech platforms support the foodservice industry by integrating into restaurant tech stacks, speeding up transactions, and generating reporting and data insights. Below find information on three specialists in the payments space.

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Star Micronics is a global technology leader delivering trusted printing, labeling, and customer-facing solutions built for restaurants, QSRs, and hospitality brands. From receipt and linerless label printing to tamper-evident packaging and POS-integrated scales, Star helps operators improve speed, accuracy, and the guest experience across every service channel. Our hardware is easy to integrate with leading POS platforms on iOS, Android, and Windows, and our cloud-ready tools, like CloudPRNT Next and StarIO.Online, make connected kitchens and off-premise fulfillment simple to manage. Star also offers reliable peripherals, including barcode scanners, cash drawers, and tablet stands. Visit starmicronics.com or follow us on social to learn more. Find us at FSTEC: Booth #723

At Zebra, we’re committed to empower- ing teams with the mobility and insight to deliver at the cutting edge of excel - lence. More than just providing intelli - gent hardware, we offer solutions that give organizations complete visibility to make smart, nimble decisions about what action to take now, and how to plan for tomorrow. Let’s transform your business operations and elevate guest experiences with our QSR solutions. Optimize efficiency, boost customer satisfaction, and stay ahead of the com- petition with our innovative technology designed for quick-service restaurants. Find us at FSTEC: Booth #739

UPM Adhesive Materials offers high-performance self-adhesive solutions, including innovative label materials, graphic products, and specialty tapes, all supported by reliable, customer-centric services. As a leader in the global market for direct thermal linerless products, we provide unparalleled expertise in conventional and linerless labeling. By collaborating closely with major OEMs and stakehold - ers across the value chain, we enhance your labeling processes and improve operational efficiency. Our experts can assist you with labeling applications, material selection, technical perfor- mance, sustainability initiatives, and global compliance. Find us at FSTEC: Booth #702

Adyen (AMS: ADYEN) is the finan - cial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of McDonalds, Hilton, Facebook, Uber, H&M, eBay, and Microsoft.

FreedomPay is the global leader in Next Level Commerce™—transforming the way businesses power payments and experiences across the world. More than a payment solution, FreedomPay is a world-class independent payment gateway engineered to simplify complexity, break down the barriers of legacy systems, and revolutionize every point of interaction—whether in- store, online, or mobile. Chosen by the leading brands across retail, hospitality, sports and entertainment, food service, healthcare and higher education, Free- domPay delivers technology strength, integration breadth, and deep exper - tise in global payments innovation. Find us at FSTEC: Booth #344

Swipe Savvy is a cutting-edge merchant rewards platform designed to help business- es maximize profitability, boost customer loyalty, and enhance employee satisfaction. By integrating payment processing, loyalty, and employee recognition into one seamless solution, Swipe Savvy allows merchants to earn points for every transaction—redeem- able for luxury travel, electronics, gift cards, and more. The platform offers customizable features, real-time analytics, and scalable growth options, making it ideal for SMBs and enterprises alike. With competitive process- ing fees and a merchant-centric approach, Swipe Savvy stands out as the ultimate tool for driving business success and streamlin- ing operations. Find us at FSTEC: Booth #458

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FS/TEC 2025 | Booth #133

CUSTOMER EXPERIENCE

The Right Training Changes Everything.

R estaurant operators’ top area of focus for the year ahead was driving traffic, and planned investments in tech — in marketing, digit- al-ordering channels and customer experience — naturally followed. The modern dining out experience for guests encompasses much more than food and beverage, and new solutions aim to leverage those chances for restaurants to differentiate. Many of this year’s innovations provide operators with more ways to incorporate data and digital convenience into their decor and signage, amenities, and atmosphere. Explore how guest preference data can integrate across a restaurant’s entire tech stack, gathered in real time to ensure the intent to return for another visit, and to be incorporated into strategies for the menu, marketing, and more.

A thriving restaurant runs on a trained, confident, and aligned staff. That’s where RestaurantOwner Learning System comes in.

Designed for independent restaurants, our customizable training platform helps restaurant owners and operators onboard faster, upskill smarter, and build a connected team.

Learn More About the RestaurantOwner Learning System

Well Trained Teams Mean: smoother shifts lower turnover stronger culture higher customer satisfaction

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59% of surveyed operators collect and measure online reviews and ratings, as well as guest feedback from owned voice-of-the-customer platforms*

59 %

3 in 10 surveyed chain operators called improving their guest experience the most impactful ROI of upgrading their back-of-house technology – including nearly half of operators from 500+-unit chains*

"We're trying to bring personalization into as many aspects of the guest experience as possible, and where it currently is missing, we are rapidly filling those gaps." — Julie Wade, CMO, Taziki's

Visit us at FS/TEC Booth #133 Learn how our AI Assistant “RObi” can build a custom training plan for your team.

Discover RestaurantOwner.com

*Source: Nation’s Restaurant News and Restaurant Business research 2025

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CUSTOMER EXPERIENCE

How Technology Impacts Brand Identity: Rob Grimes, founder and CEO of the IFBTA, reminds restaurant operators that any customer-facing tech must be highly aligned to the brand’s identity and personality. Even the most innovative technology is ineffective if it doesn’t deliver on customer expectations of the brand.

Tattle is the leading feedback and improve- ment platform built specifically for hospi - tality brands. By collecting guest feedback across all ordering channels and using AI to generate location-specific action items, Tattle empowers operations, marketing, and training teams to drive measurable improve- ments in guest satisfaction and revenue. Whether you’re looking to boost retention, streamline guest recovery, or enhance team performance, Tattle makes world-class guest experience achievable—at every location, every day. Currently Tattle is active at over 15k+ restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, PJ’s Coffee, Mellow Mushroom and more. Find us at FSTEC: Booth #232

Presto Phoenix, Inc. is the largest American drive-thru Voice AI partner to the restaurant industry. Presto’s Voice AI products increase revenue, decrease labor costs, improve staff productivity, and standardize/enhance the guest experience. Presto counts some of the most recognized quick-service restau- rant (QSR) brands in the United States as customers and is expanding nation - wide. Based in Silicon Valley, Presto is fully capitalized from deep-pocketed AI investors and aims to deliver a full suite of Vertical AI solutions for restaurant chains to enable end-to-end automa- tion. Find us at FSTEC: Booth #562

Tripleseat Software has been the pre- ferred event management software for restaurants, hotels, and unique venues. Trusted by over 18,000 venues globally, it provides comprehensive solutions that drive revenue and enhance productivity through cutting-edge restaurant event management soft- ware, venue management software, and hospitality software designed for the industry. Find us at FSTEC: Booth #410

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Data Builds Loyalty Strategically: Josh Gurley, VP of digital partnerships & capabilities for The Coca-Cola Company, says customer data enables restaurant operators to speak to their most loyal guests in an authentic way to drive repeat traffic without overly relying on discounting.

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Trison is the leading provider of digital solutions for modern food service. Our passionate and dedicated teams align to transform environments through the integration of audiovisual systems, the creation of spectacular content, and innovative sensory marketing solutions. Products include digital menu boards, drive thru solutions, kiosks, queuing displays, overhead music, guest wifi and more.

As the #1 satellite TV provider, DIRECTV offers national businesses a total entertainment solution with the best in news, sports and entertainment programming!

Momos is the entire customer stack you need to power your customer lifecycle. We are uniquely designed for multi-location brands, connecting every customer, location, and channel. We centralize reviews, surveys, guest recovery, socials, cases, and analytics to provide actionable feedback at scale. Find us at FSTEC: Booth #520

Meeting Consumers Where They Are: Angela Diffly, director of restaurant digital and technology capabilities at The Coca-Cola Company, lists the countless new ways restaurants reach consumers, from in-game ordering to being discoverable on large language models, that supplement current digital-marketing platforms and online-or- dering channels.

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CUSTOMER EXPERIENCE

Neon is a leading customer engage- ment platform that helps businesses el- evate their in-store experience through digital signage, overhead music, and guest Wi-Fi solutions. Trusted by top brands such as Capriotti’s, Everbowl, Peter Piper Pizza and P.F. Chang’s, Neon combines intuitive technology with full-service support to make it easy for businesses to create dynamic, memorable environments. With a focus on simplicity, reliability, and innovation, Neon transforms how businesses connect with their customers at every touchpoint. Find us at FSTEC: Booth #550

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive rev - enue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave’s Hot Chicken, MOOYAH, and Friendly’s, are using Ovation to get more feedback through frictionless sur- veys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights. Discover how Ova - tion can transform your restaurant’s guest experience at ovationup.com. Find us at FSTEC: Booth #665

Rockbot is a unified media platform that helps restaurants create the per- fect in-location experience. From fully licensed music and curated playlists to engaging digital signage and in-store TV, Rockbot efficiently streamlines the process of managing multiple locations, promoting menus or promotions in real-time, and keeps your atmosphere consistent from open to close. Whether you’re running a single restaurant or a national chain, Rockbot helps you drive sales, reduce overhead, and turn every visit into a memorable customer experience. Find us at FSTEC: Booth #327

AtmosphereTV is the world’s largest free streaming TV service designed for businesses. You can find Atmosphere in Bars, gyms, airports, waiting rooms and more. Offering engaging, audio-optional content across multiple channels ranging from viral videos and sports highlights to news, fitness, and lifestyle programming. Atmosphere frees your business screens of divisive news stations and talk shows on mute and fills it with energetic entertainment plus integrated digital signage built for all audiences. Find us at FSTEC: Booth #603

Slang AI is a leading voice AI technology company that provides cutting-edge solutions for restaurants to optimize their phone call systems. Using state- of-the-art machine learning algorithms, Slang’s technology can interpret natural language over the phone and automate tasks such as making reservations, pro- cessing orders, and answering custom- er inquiries, freeing up staff to focus on other tasks. By streamlining these processes, Slang AI helps restaurants increase efficiency, reduce labor costs, and improve the guest experience. Find us at FSTEC: Booth #910

Hostie is an AI-first customer experi - ence platform designed specifically for restaurants, powered by advanced AI technology. We streamline communi- cation by centralizing calls, texts, and emails in one easy-to-use platform. Hostie also automates reservation management and takeout orders, allowing restaurants to focus on cre- ating exceptional guest experiences, while saving valuable time on routine inquiries. Find us at FSTEC: Booth #916

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SoundHound AI (Nasdaq: SOUN), a global leader in conversational intelligence, builds AI solutions that deliver incredible experiences. Built on proprietary technology, SoundHound’s groundbreaking products use voice technology and AI agents to answer questions, carry out actions, and complete transactions over the phone, online, on-premise, and even from the vehicle. SoundHound powers millions of products and services, and handles billions of interactions each year for world class businesses. Find us at FSTEC: Booth #733

Marqii creates unforgettable guest experiences from first search to latest visit with a one-stop listings, menu, and review management platform built for hospitality operators. With dozens of POS integrations, connections to more than 80 listings sites, and AI-powered review responses, Marqii helps more than 15,000 restaurants save time, rank higher in search results, attract more guests, and learn what matters most to their customers. Find us at FSTEC: Booth #522

Vistify’s vMenu is a powerful digital menu management platform designed for restau- rants, cafes, and foodservice operators. It enables you to create dynamic, on-brand menus without any coding, and manage them across all locations from a single dash- board. With real-time updates, seamless POS integration (including Toast, Square, and Clover), and hardware-agnostic com - patibility, vMenu simplifies operations and enhances customer engagement. Features like scheduled menu changes and instant publishing help boost revenue and reduce wait times. Backed by 24-7, U.S.-based support and flexible pricing starting at $39/ month, vMenu is the intelligent solution for modernizing your menu experience. Find us at FSTEC: Booth #728

“In 2025 and beyond, we will be much more focused on using AI and technology to segment our messages to talk to customers in different ways. We’re segmenting the customers into frequency of visits, dayparts, specific menu items and more.”

—Jodie Boyce, CMO, Teriyaki Madness

“The true power is in having best in class software for the different functions and integrating them together for powerful customer insights that can drive behavior changes.”

Kelsey Regier, VP, Application Development, Scooter’s Coffee

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VIDEO SECURITY Shrinking Margins, Growing Risks

BACK-OF-HOUSE TECH

C ustomer-facing technology may grab headlines, but many of the most innovative restaurant tech solutions are quietly making an impact behind the scenes. Guests may not even be aware of the ways technology is improving operations in the back office and the kitchen, yet they’ll definitely benefit when those investments lead to faster service, frictionless experien- ces and highly engaged staff, There’s almost no aspect of the back of house that hasn’t been disrupted by technology seeking to cut costs and boost efficiency behind the scenes. Restaurateurs are increasingly looking to enhanced tools for training and labor management and training, inventory and food prep, or safety and compliance to advance their custom- er service strategies, which many say is their greatest potential ROI for upgrading back-of-house tech. From ef- ficient kitchen hardware to new use cases for AI, recent innovations in the back of house aim to remove com- plexity so operators can focus more intently on running their restaurants.

From theft to liability claims, small problems add up fast. An intelligent video surveillance system gives you the visibility to catch issues early and protect your bottom line.

54.2 % of restaurants experienced fraud issues with their loyalty program 7 22 % of fires in restaurants were a result of improper cleaning procedures 5 15 , 000+ crimes were committed at restaurants in 2022 3

64 % of restaurant workers have experienced workplace violence 1

$2 Billion+ is spent each year on workplace injuries in the food service industry 4

79.6 % turnover rate in the restaurant industry, which may grow with rising crime 6

43 %

35 %

43% of surveyed chain operators plan to invest in back-of-house technology, including 24% who “definitely” will in the coming 12 months

35% of surveyed operators consider reduction of food waste and errors by kitchen staff as the most important feature of their BOH technology

Download the complete restaurant guide below for more stats and sources.

You Can’t Be Everywhere at Once — But Your Cameras Can

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34 %

33 %

plan to invest in back of house operations

plan to invest in labor management

plan to invest in back-office capabilities

Manage Remotely

Bolster LP Efforts

Deliver Better Experience Use video analytics to improve profitability by monitoring speed of service, customer engagement, and trends that keep them coming back.

Manage multiple locations remotely via a centralized portal to reduce risks and overhead without putting a burden on your resources.

Use video and POS data to spot and minimize fraud, coupon manipulation, and under- ringing—and get more out of your loss prevention efforts.

“Restaurant tech that harnesses AI video and AI data mining to streamline operations and personalize the guest experience isn’t just a trend; it’s a revolution in hospitality.” — Scott Schere, CIO, Jersey Mike’s

Download Now See how cloud video can solve your biggest headaches. Download the complete restaurant solution guide.

Source: Nation’s Restaurant News and Restaurant Business research

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BACK-OF-HOUSE TECH

‘That’s Where the Money is Made’: Michael “Schatzy” Schatzberg, co-founder of Branded Hospitality, argues for investing in back-of-house technology that digitizes inventory control, which reduces waste and cuts food costs, all flowing to the bottom line.

Restaurant365 is the industry’s leading all- in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restau - rant365 to connect with other systems, includ - ing POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas. The company is backed by Bessemer Venture Partners, ICONIQ, KKR, L Catterton, and Serent Capital. Additional information is available at restaurant365.com. Find us at FSTEC: Booth #238

Crunchtime is how the world’s top restaurant brands achieve ops excel - lence in every location. Our software is used in over 150,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang’s to control food and labor costs, and de- liver great guest experiences. For more information, visit Crunchtime.com. Find us at FSTEC: Booth #227

Kitchen Armor is a pioneer in industri- al-grade, durable hardware purpose-built for the unique challenges of restaurant kitchens. With more than 15 years of ex - pertise, we engineer resilient, efficient, and future-ready solutions that perform reliably under heat, humidity, and constant use. By integrating cutting-edge technologies like Power over Ethernet (PoE), Kitchen Armor simplifies installation, reduces operational costs, and supports sustainability. Our hardware empowers commercial kitchens to operate at peak performance while ensuring long-term scalability and compliance. We set new standards in durability, ergonomics, and innovation—built for the kitchen, engineered for the future, and powered by innovation. Find us at FSTEC: Booth G-251

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The Omnichannel Opportunity: Juan George, co- founder of 858 Partners, sees the kitchen display system as the orchestrator of online ordering channels and the on-premises dining experience, controlling back-of-house operations as well as efficient labor scheduling and inventory.

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Elevate Your Restaurant Tech with Es - per and MicroTouch — Better Together at Every Touchpoint. Pair MicroTouch’s reliable, guest-ready hardware with Esper’s modern device management and seamless software delivery to streamline every part of the dining experience. From the front of house to the kitchen, we offer a fully integrated solution where hardware, software, and device management work together. Flawlessly. Find us at FSTEC: Booth D-151

ChromeOS is the Google-built op- erating system at the heart of every Chromebook. And with ChromeOS device management, you can onboard employees, manage devices remotely, and more. Find us at FSTEC: Snack to the Fu- ture Lounge presented by Google

Solink is a cloud video security and analytics platform that works with your existing cameras, access controls, and operational technologies like POS and labor management, helping you mod- ernize and improve security and oper- ations without costly upgrades. Solink is already trusted by 30,000 customers across 32 countries. Find us at FSTEC: Booth #459

One Source of Truth: Deborah Weinswig, founder and CEO of Coresight Research, shares how stra- tegic leaders support data-driven decision making in their organizations.

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BACK-OF-HOUSE TECH

PreciTaste is a leading AI-powered software for streamlining repetitive kitchen tasks and optimizing operations through automated task management. With 5,000+ deploy - ments across 25 brands, PreciTaste offers out-of-the-box solutions to automate the management of key kitchen tasks, including bulk ingredient prep, cooking, baking, and grilling. With Predictive AI delivering crew guidance on screens in the kitchen based on forecasted demand, PreciTaste eliminates previously manual estimates and processes. On average, PreciTaste customers reduce food and labor costs by 1%+, save 4 hours per day per store, and reduce food waste by 50%. With this, PreciTaste’s goal is to turn every restaurant customer into a cost-saving and profit-boosting powerhouse. Find us at FSTEC: Booth #415

QSR Automations®, headquartered in Louisville, KY with offices in the United Kingdom, is a global industry leader in kitchen automation and guest manage- ment services. Since 1996, restaurant operators have turned to the brand’s signature platform, ConnectSmart®, for customized solutions to improve the guest experience and drive operational excellence. Used in 21 of the nation’s top 25 casual dining chains, Con - nectSmart® leverages data to create customized solutions that make calmer kitchens, simpler workflows, and happi - er guests. Find us at FSTEC: Booth #326

SynergySuite offers a cloud-based, all-in-one back of house restaurant management solution, empowering multi-unit restaurants to streamline operations and boost profitability. With eight versatile modules, our software provides tailored solutions that save customers 2-8% on food and labor costs, driving higher profit margins in a competitive industry. Find us at FSTEC: Booth #432

Revenue Management Solutions (RMS) partners with restaurant brands to deliver actionable insights and da- ta-driven solutions that boost sales, improve unit economics and maximize profitability. With AI-powered solutions supporting over 150,000 locations worldwide, RMS helps brands navigate challenges such as inflation and rising labor costs with clarity and confidence. Discover how RMS can turn your data into a competitive advantage at www. revenuemanage.com.

Ecolab® is the global leader in water, hygiene and infection prevention solutions and services. Around the world, businesses in the foodservice, food processing, hospitality, healthcare and industrial markets choose Ecolab’s solutions and services to help keep their environments clean and safe, operate efficiently, and achieve sus - tainability goals. Ecolab® KitchenIQ™ is a cloud-based software platform that helps foodservice providers to stream- line operations and improve efficiency by digitizing manual tasks, capturing critical data, and providing powerful insights. Our goal is to equip every foodservice employee with the tools they need to do their job well. Find us at FSTEC: Booth #314

At ConStrata, our approach has always been oper- ations-first. Since 1988, ConStrata has always been the industry thought-leader, in providing creative, innovative and business enhancing solutions for our clients. Since 1988, ConStrata has always been the industry thought-leader, in providing creative, innova- tive and business enhancing solutions for our clients. We utilize our deep operational experiences and unique technology perspectives to provide strategy through Consulting, implementation through Services and deliver through Digital. No matter where you are in your journey to meeting the opportunities and challenges in your business, we’re the right partner in helping you achieve your goals.No matter where you are in your journey to meeting the opportunities and challenges in your business, we’re the right partner in helping you achieve your goals. Find us at FSTEC: Booth #527

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Founded in 1998, Rosnet has grown into a respected leader in the restaurant technolo- gy marketplace with thousands of locations utilizing the company’s food management, inventory management, and labor man- agement systems on a daily basis. Rosnet couples easy-to-use tools with world-class support to help restaurant companies realize maximum profits without the need to invest in multiple systems. Find us at FSTEC: Booth #414

Harri is the people platform built for frontline teams, serving 5 million hospitality employees across 55,000 locations globally -- powering profitability for restaurants like McDonald’s, Dunkin’, Wendy’s, Jersey Mike’s and Dave’s Hot Chicken. Find us at FSTEC: Booth #421

World Wide Technology (WWT), a pri - vately held global technology solutions provider leading the AI and Digital Revolution, has over 30 years of expe - rience helping the largest commercial enterprise, public sector and service provider organizations. WWT provides consulting services, comprehensive lab capabilities and implementation at scale. Through the Advanced Technolo- gy Center, WWT’s clients conceptualize, test, validate and deploy innovative technology solutions with hands-on ac- cess to cutting-edge capabilities across infrastructure, data and AI, security, cloud and more. With over 12,000 em - ployees in 60 locations, WWT has been recognized by Fortune and Great Place to Work® for 14 consecutive years.

Unlock cash, stay in stock, match supply to demand, waste less, and earn more. Count everything in your inventory instantly, accurately, and as often as you need with just a wave of a smartphone or tablet. Find us at FSTEC: Booth #339

Berry AI means speed, simplicity, and results. Our team of QSR experts designs high-quality, custom solutions at a record pace—and we’re known for being the easiest partner around. With AI cameras, we replace outdated timing tech with real-time, in-store analytics that let your teams instantly adjust operations, cut costs, and capture new revenue opportunities as they happen. Find us at FSTEC: Booth #620

BarTrack revolutionizes inventory man- agement with real-time tracking and automated reporting. Our system elim- inates manual counts, reduces waste, and ensures accurate pour-to-sale ra- tios. Gain insights into stock levels, us- age trends, and shrinkage, empowering you to optimize operations and boost profits. Say goodbye to guesswork and hello to smarter inventory control with BarTrack! Find us at FSTEC: Booth #722

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