FS/TEC 2025 | Booth #133
CUSTOMER EXPERIENCE
The Right Training Changes Everything.
R estaurant operators’ top area of focus for the year ahead was driving traffic, and planned investments in tech — in marketing, digit- al-ordering channels and customer experience — naturally followed. The modern dining out experience for guests encompasses much more than food and beverage, and new solutions aim to leverage those chances for restaurants to differentiate. Many of this year’s innovations provide operators with more ways to incorporate data and digital convenience into their decor and signage, amenities, and atmosphere. Explore how guest preference data can integrate across a restaurant’s entire tech stack, gathered in real time to ensure the intent to return for another visit, and to be incorporated into strategies for the menu, marketing, and more.
A thriving restaurant runs on a trained, confident, and aligned staff. That’s where RestaurantOwner Learning System comes in.
Designed for independent restaurants, our customizable training platform helps restaurant owners and operators onboard faster, upskill smarter, and build a connected team.
Learn More About the RestaurantOwner Learning System
Well Trained Teams Mean: smoother shifts lower turnover stronger culture higher customer satisfaction
59% of surveyed operators collect and measure online reviews and ratings, as well as guest feedback from owned voice-of-the-customer platforms*
59 %
3 in 10 surveyed chain operators called improving their guest experience the most impactful ROI of upgrading their back-of-house technology – including nearly half of operators from 500+-unit chains*
"We're trying to bring personalization into as many aspects of the guest experience as possible, and where it currently is missing, we are rapidly filling those gaps." — Julie Wade, CMO, Taziki's
Visit us at FS/TEC Booth #133 Learn how our AI Assistant “RObi” can build a custom training plan for your team.
Discover RestaurantOwner.com
*Source: Nation’s Restaurant News and Restaurant Business research 2025
14 | FSTEC 2025
FSTEC 2025 | 15
Powered by FlippingBook