FSTEC 2025 Restaurant Technology Guide

CUSTOMER EXPERIENCE

How Technology Impacts Brand Identity: Rob Grimes, founder and CEO of the IFBTA, reminds restaurant operators that any customer-facing tech must be highly aligned to the brand’s identity and personality. Even the most innovative technology is ineffective if it doesn’t deliver on customer expectations of the brand.

Tattle is the leading feedback and improve- ment platform built specifically for hospi - tality brands. By collecting guest feedback across all ordering channels and using AI to generate location-specific action items, Tattle empowers operations, marketing, and training teams to drive measurable improve- ments in guest satisfaction and revenue. Whether you’re looking to boost retention, streamline guest recovery, or enhance team performance, Tattle makes world-class guest experience achievable—at every location, every day. Currently Tattle is active at over 15k+ restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, PJ’s Coffee, Mellow Mushroom and more. Find us at FSTEC: Booth #232

Presto Phoenix, Inc. is the largest American drive-thru Voice AI partner to the restaurant industry. Presto’s Voice AI products increase revenue, decrease labor costs, improve staff productivity, and standardize/enhance the guest experience. Presto counts some of the most recognized quick-service restau- rant (QSR) brands in the United States as customers and is expanding nation - wide. Based in Silicon Valley, Presto is fully capitalized from deep-pocketed AI investors and aims to deliver a full suite of Vertical AI solutions for restaurant chains to enable end-to-end automa- tion. Find us at FSTEC: Booth #562

Tripleseat Software has been the pre- ferred event management software for restaurants, hotels, and unique venues. Trusted by over 18,000 venues globally, it provides comprehensive solutions that drive revenue and enhance productivity through cutting-edge restaurant event management soft- ware, venue management software, and hospitality software designed for the industry. Find us at FSTEC: Booth #410

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Data Builds Loyalty Strategically: Josh Gurley, VP of digital partnerships & capabilities for The Coca-Cola Company, says customer data enables restaurant operators to speak to their most loyal guests in an authentic way to drive repeat traffic without overly relying on discounting.

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Trison is the leading provider of digital solutions for modern food service. Our passionate and dedicated teams align to transform environments through the integration of audiovisual systems, the creation of spectacular content, and innovative sensory marketing solutions. Products include digital menu boards, drive thru solutions, kiosks, queuing displays, overhead music, guest wifi and more.

As the #1 satellite TV provider, DIRECTV offers national businesses a total entertainment solution with the best in news, sports and entertainment programming!

Momos is the entire customer stack you need to power your customer lifecycle. We are uniquely designed for multi-location brands, connecting every customer, location, and channel. We centralize reviews, surveys, guest recovery, socials, cases, and analytics to provide actionable feedback at scale. Find us at FSTEC: Booth #520

Meeting Consumers Where They Are: Angela Diffly, director of restaurant digital and technology capabilities at The Coca-Cola Company, lists the countless new ways restaurants reach consumers, from in-game ordering to being discoverable on large language models, that supplement current digital-marketing platforms and online-or- dering channels.

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