VIDEO SECURITY Shrinking Margins, Growing Risks
BACK-OF-HOUSE TECH
C ustomer-facing technology may grab headlines, but many of the most innovative restaurant tech solutions are quietly making an impact behind the scenes. Guests may not even be aware of the ways technology is improving operations in the back office and the kitchen, yet they’ll definitely benefit when those investments lead to faster service, frictionless experien- ces and highly engaged staff, There’s almost no aspect of the back of house that hasn’t been disrupted by technology seeking to cut costs and boost efficiency behind the scenes. Restaurateurs are increasingly looking to enhanced tools for training and labor management and training, inventory and food prep, or safety and compliance to advance their custom- er service strategies, which many say is their greatest potential ROI for upgrading back-of-house tech. From ef- ficient kitchen hardware to new use cases for AI, recent innovations in the back of house aim to remove com- plexity so operators can focus more intently on running their restaurants.
From theft to liability claims, small problems add up fast. An intelligent video surveillance system gives you the visibility to catch issues early and protect your bottom line.
54.2 % of restaurants experienced fraud issues with their loyalty program 7 22 % of fires in restaurants were a result of improper cleaning procedures 5 15 , 000+ crimes were committed at restaurants in 2022 3
64 % of restaurant workers have experienced workplace violence 1
$2 Billion+ is spent each year on workplace injuries in the food service industry 4
79.6 % turnover rate in the restaurant industry, which may grow with rising crime 6
43 %
35 %
43% of surveyed chain operators plan to invest in back-of-house technology, including 24% who “definitely” will in the coming 12 months
35% of surveyed operators consider reduction of food waste and errors by kitchen staff as the most important feature of their BOH technology
Download the complete restaurant guide below for more stats and sources.
You Can’t Be Everywhere at Once — But Your Cameras Can
34 %
34 %
33 %
plan to invest in back of house operations
plan to invest in labor management
plan to invest in back-office capabilities
Manage Remotely
Bolster LP Efforts
Deliver Better Experience Use video analytics to improve profitability by monitoring speed of service, customer engagement, and trends that keep them coming back.
Manage multiple locations remotely via a centralized portal to reduce risks and overhead without putting a burden on your resources.
Use video and POS data to spot and minimize fraud, coupon manipulation, and under- ringing—and get more out of your loss prevention efforts.
“Restaurant tech that harnesses AI video and AI data mining to streamline operations and personalize the guest experience isn’t just a trend; it’s a revolution in hospitality.” — Scott Schere, CIO, Jersey Mike’s
Download Now See how cloud video can solve your biggest headaches. Download the complete restaurant solution guide.
Source: Nation’s Restaurant News and Restaurant Business research
20 | FSTEC 2025
FSTEC 2025 | 21
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