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POINT-OF-SALE SYSTEMS
T he POS system is the workhorse of any res- taurant technology stack, and increasingly its importance is felt not just for enabling most transactions but also for recording and stor- ing the most important sets of data operators use for setting strategy. Because it’s often the central hub of many restaurants’ technology architecture, the keys to upgrading any POS are the breadth and depth of integrations they have with other solutions for loyalty and marketing programs, expediting orders in the kitchen, or managing sales coming from a growing number of digital-ordering platforms. Also in this section, find solutions from payments specialists designed to help further re- duce friction from the process. Surveys by Nation’s Restaurant News and Res- taurant Business found relatively high levels of satisfaction with the POS systems—more than 3 in 4 operators are either “somewhat satisfied” or “very satisfied”—yet its critical role in the business makes it a perennial target for future investment. In fact, 4 in 10 operators in the 2025 Restaurant Technology Outlook survey from Nation’s Restaurant News and Restaurant Business said they were likely to invest in their POS capabilities in the coming year. That number was even higher among quick-service respondents, where seamless, speedy transactions are critical. While wholesale POS system overhauls are mas- sive undertakings that happen rather infrequent- ly, it’s clear that operators are seeking greater functionality, integration and data management capabilities as they ramp up the volume of trans- actions from every channel.
One-vendor simplicity. 100% uptime. Satisfaction guaranteed. That’s the Fusion advantage.
Reliable Connections for Online Ordering & POS Power Support online ordering, kiosks, and remote sites with high-speed internet, built-in security, and broadband failover. Managed WiFi for Better Customer Service Speed up ordering, enable contactless checkout, and deliver reliable WiFi for staff and guests—all with fully managed connectivity for one less item on your plate. Phone Systems for Call Routing & Promotion Enhance the guest experience with smart call routing, and managed IP phones—built for fast-paced, high- volume environments. Unified Communications for Easy Collaboration Train teams faster, streamline curbside pickup, and keep staff connected with unified communications and collaboration tools.
4 in 10 surveyed chain operators plan to invest in or upgrade point-of-sale systems in the coming 12 months
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I rely on Fusion Connect for their expertise in telecom and call center but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer. Phil Dixon Director of IT | Alicart
38 %
42 %
80 %
of operators said they plan to expand digital ordering channels this year
say their POS system is the primary place where they store customer data
of operators say their POS is integrated with their loyalty programs
Source: Nation’s Restaurant News and Restaurant Business research
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